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Clear guidance on cancellations, refunds, and access to our online safety courses, health and safety training, and certification courses online designed for transparency and compliance across the UK and Europe.
This Refund & Cancellation Policy applies to all health and safety training, online safety courses, workplace safety training, and certification courses online offered by British Safety Training via https://british-safetytraining.co.uk/. Please read it carefully before purchasing or starting a course.
This policy covers all health and safety courses including Manual Handling Course, Fire Safety Training, Working at Heights, HACCP Food Safety Level 1 and Level 2, first aid training online, Abrasive Wheels, Fire Warden (Fire Marshal), Fire Extinguisher, Asbestos Awareness, Emergency First Aid at Workplace, Office Health & Safety Training, PPE Training Course, Working in Confined Spaces, and all other occupational safety courses.
With over 349,500 certificates issued, British Safety Training is committed to transparency and fair practices for all learners across the UK and Europe seeking HSE training online, risk management training, industrial safety training, and construction safety courses.
British Safety Training is a registered UK company (Companies House - Company No. 765014) specialising in online health and safety training, workplace safety courses online, and occupational safety training courses. We are committed to delivering high-quality health and safety certification training that meets UK HSE standards and European regulations.
Important - No refunds after start: Once a health and safety course is purchased and you have started the training (accessed modules, content, or assessments), refunds are not possible. Course access for online safety courses is a digital educational service that cannot be returned or reassigned.
This policy applies to all certification courses online including Manual Handling Course, Fire Safety Training, Working at Heights, HACCP Food Safety Level 1 and Level 2, first aid training online, Emergency First Aid at Workplace, Abrasive Wheels, Fire Warden (Fire Marshal), Fire Extinguisher, Asbestos Awareness, Office Health & Safety Training, PPE Training Course, and Working in Confined Spaces.
This strict policy protects the integrity of digital workplace safety training, HSE training online, risk management training, industrial safety training, and construction safety courses, ensuring fair access for all learners. Please review the course outline and prerequisites carefully before you begin your online learning journey.
Access to our online health and safety training constitutes the supply of digital content. By starting the course, you expressly agree to immediate access and acknowledge that your right to cancel may be lost once access begins. This reflects common practice for certification courses online and aligns with consumer guidelines for digital content.
If you face access or playback issues, we’ll provide troubleshooting and completion support (browser checks, device compatibility, resets) to help you finish your online safety courses. Technical problems do not qualify for a refund once content has been accessed.
Unauthorised or unjustified chargebacks after course access is detected may lead to account suspension and certificate invalidation. We always encourage contacting us first to resolve any concerns.
Bulk enrolments, vouchers, and learners added to a corporate portal follow this policy. Employers may set internal rules that are stricter than ours; internal policies do not override this Refund Policy.
Where a pre‑access cancellation review is approved, refunds are issued to the original payment method. Timing varies by provider; please allow up to 14 days after approval for funds to appear on your statement.
Questions about this Refund Policy, your order, or our health and safety courses? The British Safety Training team is here to help with all enquiries about online health and safety training, workplace safety training, and certification courses online.
Our dedicated support team assists learners and employers with refund enquiries, technical support, course access, and all aspects of our safety courses online platform. Whether you need help with Manual Handling Course access, Fire Safety Training certificates, Working at Heights enrolment, or any other occupational safety courses, we are available 24/7.
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British Safety Training delivers premium online health and safety training, workplace safety courses, and certification courses online across the UK and Europe. Our CPD Certified and RoSPA Assured health and safety courses help organisations meet compliance requirements and ensure successful completion for all learners.
Whether you need Manual Handling Course, Fire Safety Training, Working at Heights, first aid training online, HACCP Food Safety Level 1 and Level 2, Asbestos Awareness, Office Health & Safety Training, PPE Training Course, Working in Confined Spaces, Abrasive Wheels, Fire Warden (Fire Marshal), Fire Extinguisher, or Emergency First Aid at Workplace training, British Safety Training provides accredited occupational safety courses with instant certification.
Our education and training programmes support full time employees, work placement candidates, and those on social welfare seeking career advancement. CITB funding is available for eligible health and safety training courses. With over 349,500 certificates issued, we are a trusted UK provider of HSE training online, risk management training, industrial safety training, construction safety courses, and comprehensive risk assessment training for safe handling tasks in every industry.
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