Frequently Asked Questions - British Safety Training

Everything you need to know about our health and safety courses, safety courses online, certificates, and how British Safety Training can help you stay compliant with health and safety training.
General Information - Health and Safety Courses
Quick Overview: What You Need to Know About British Safety Training

Instant Certificates: Complete any health and safety course at British Safety Training and instantly download your official certificate, valid across the UK and Europe.

Affordable Pricing: Our health and safety courses start from just £35, with no hidden fees. Everything is included: health and safety training, assessment, and certification.

Learn Anytime: Study anytime, anywhere. Our safety courses online are 100% online and available 24/7. Learn at your own pace with British Safety Training.

Any Device: Access your health and safety training on any device: smartphone, tablet, laptop, or desktop. All you need is an internet connection.

How can I start a health and safety course?

Getting started with British Safety Training is easy! Simply create a free account, choose your health and safety course, and complete payment. You can then start learning immediately, or come back whenever suits you.

All our health and safety courses are fully online and available 24/7, so you can learn at your own pace, day or night. Our safety courses online fit around your busy schedule.

Your health and safety training certification is internationally recognised and accepted by employers across the UK and Europe.

Need help? Our friendly support team at British Safety Training is available 24/7, around the clock, so just drop us an email!

What is the Manual Handling Course?
British Safety Training delivers a comprehensive Manual Handling Course designed to teach safe techniques for lifting, carrying and moving loads to reduce workplace injuries. This Manual Handling Training aligns with UK HSE guidance and legislation. Upon successful completion you receive a recognised Manual Handling Certificate (also referred to as a Manual Handling Cert) that is accepted by employers across the UK and Europe. If you choose our Online Manual Handling Course, your Manual Handling Certificate Online is available to download instantly.
What topics does the Manual Handling Course cover?
The Manual Handling Course covers all the essential topics required by UK HSE guidance, including: understanding manual handling risks, correct lifting and carrying techniques, pushing and pulling safely, risk assessment procedures, ergonomic principles, legislation and employer responsibilities, and how to avoid common workplace injuries. The course uses professional videos, graphics, and clear text to make learning easy and engaging.
How long does the Manual Handling Course take to complete?
Most learners complete the Online Manual Handling Course in about 45 minutes. You can learn at your own pace and pause or resume any time. Whether you are in London, elsewhere in the UK or abroad, the Manual Handling Online format makes it fast and convenient.
Is this Manual Handling Training fully online?
Yes. Our Manual Handling Training is 100% online. The Online Manual Handling Course covers everything you need to know about safe lifting techniques. You can study on any device, and once complete you can download your Manual Handling Certificate Online instantly.
Is the Manual Handling Course recognised across the UK and Europe?
Yes. Our accredited Manual Handling Course from British Safety Training is accepted by employers and organisations throughout the UK and across Europe. The training follows UK legislation and HSE guidance, ensuring your Manual Handling Certificate (Manual Handling Cert) is widely recognised.
How long is the Manual Handling Certificate valid?
Your Manual Handling Certificate (Manual Handling Cert) is valid for 3 years. Certificates issued by British Safety Training are accepted throughout the UK and widely recognised across Europe. With our Manual Handling Certificate Online, you can re‑download your cert at any time from your account.
How does the course work?

Each health and safety course at British Safety Training follows a simple 3-step process:

  1. Learn: Work through the course content at your own pace. Each course includes professional videos, graphics, and easy-to-follow text covering all the essential theory.
  2. Test: Complete a short multiple-choice assessment at the end of the course. You can retake it as many times as needed at no extra cost.
  3. Certify: Once you pass, your official certificate is generated instantly. Download it immediately or access it anytime from your account.

Everything is 100% online - no classroom attendance, no practical assessment, and no waiting. Simple, fast, and fully accredited.

Certificate Delivery
Your certificate will be emailed to you immediately after you pass the assessment, and you can also download or print it anytime from your account on the British Safety Training website. There is no waiting period - certificates are generated instantly.
Are there any extra fees for the assessment?
No. There are no extra charges. The course fee covers all training content, the assessment, unlimited retakes, and your official certificate. No hidden costs, no surprises.
Money-Back Guarantee
We stand behind our training 100%. If you purchased by mistake and haven't started the course yet, we offer a 15-day money-back guarantee, no questions asked. Simply email us at info@british-safetytraining.co.uk and we'll process your refund promptly. Please note: once you click "Start Course" and access the materials, we're unable to offer refunds.
How do I organise training for a group of employees?
We provide a step‑by‑step PDF guide for employers to organise Manual Handling Training for teams across the UK and Europe. You can assign the Online Manual Handling Course, track employee progress, and download Manual Handling Certificates from one place. Our platform makes managing compliance fast and transparent.

Download the guide here:
Download Quick Guide for Employers PDF
Course Access & Format - Safety Courses Online
What devices can I use to access the training courses?
The Online Manual Handling Course works on any device with an internet connection, smartphone, tablet or computer. Study anywhere, including at home or at work, in London or anywhere in the UK.
Are your instructors accredited?
Yes. British Safety Training uses accredited instructors, many holding CMIOSH status and Level 6 qualifications. Our Manual Handling Training follows UK legislation and HSE standards to ensure recognised certification.
Can I access the training material after completing the course?
Yes, you can log in anytime to revisit the Online Manual Handling Course materials. Your account with British Safety Training stays active so you can refresh knowledge whenever you need.
How long will I have access to the course, and can I revisit it after completion?
There is no time limit to complete the Manual Handling Course. You’ll have continuous access to all content via your login, so you can finish in one sitting or over multiple sessions, whatever suits your schedule.
Can I enroll in a course if I'm not based in the UK?
Yes, the Online Manual Handling Course is available worldwide. All you need is a device with internet access. If you’re outside the UK, please confirm the course meets local legislation in your country. Content is consistent globally and the self‑assessment is standard for all learners.
Do you offer discounts?
Yes, we offer tiered bulk discounts that are automatically applied at checkout:

✅ 10% off when you purchase 10 or more courses
✅ 20% off when you purchase 50 or more courses

It’s ideal for employers rolling out Manual Handling Training across teams across the UK.
Can I start and finish my Manual Handling Course at any time?
Yes. You have 24/7 access to the Online Manual Handling Course, start anytime and finish when it suits you. There are no deadlines or time limits.
How to Buy and Manage Your Health and Safety Training
How can I get started with health and safety training?
To begin your health and safety training, purchase any of our health and safety courses from British Safety Training. As soon as payment is complete you can start learning immediately or return later - your access to our safety courses online is ready when you are.
How can I purchase multiple health and safety courses for my employees?
Buying health and safety training for a team is simple with British Safety Training. Add multiple health and safety courses to your cart and complete checkout. Then use Billing > Packages to assign safety courses online to employees, track progress and download certificates. Our health and safety courses make team compliance easy.
Is it possible to pay via invoice or directly through the website's payment system?
Fastest access: pay online to start your Online Manual Handling Course immediately. We offer two payment options:

1. The first and optimal choice is to pay through our website using our payment system, which accepts all major credit cards from any country. This allows immediate access to your course or courses without any delay.

2. The second option involves payment via bank transfer, requiring an invoice for payment. However, access to your courses is granted only after the payment is received and confirmed in our bank account. Please anticipate a delay of up to 24–48 hours, depending on your bank. In both cases, you will receive an invoice for each processed payment. You can contact them by emailing us at info@british-safetytraining.co.uk
Will I receive any discounts if I purchase multiple health and safety courses?
Our bulk discounts at British Safety Training are automatically applied to orders with multiple health and safety courses. We provide the following tiered discounts for bulk purchases of health and safety training:

✅ 10% off for orders of 10 or more health and safety courses
✅ 20% off for orders of 50 or more health and safety courses

This applies to all our safety courses online!
What payment methods do you accept for health and safety courses?
At British Safety Training, we accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay and Google Pay, through our secure payment system for all health and safety courses. For business purchases of health and safety training, we also offer bank transfer with invoice. Just email us at info@british-safetytraining.co.uk to arrange this. All transactions for our safety courses online are processed securely.
Can I buy a health and safety course for someone else?
Yes, absolutely! You can purchase any health and safety course from British Safety Training as a gift or for a colleague. During checkout, simply enter the learner's name and email address. They will receive login details directly to access their health and safety training and can start whenever it suits them.
I made a mistake with an employee's email. How can I fix or delete it?

If you entered the wrong email when registering an employee, the easiest solution is to simply create a new account with the correct email address and ignore the incorrect one.

However, if the old account visually bothers you and you'd like it removed, please contact us at info@british-safetytraining.co.uk with a clear request including:

• Full name of the person registered

• Email address used for registration

• Confirmation that you want the account deleted

Important: Please be aware that once we delete an account, all data is permanently removed and cannot be recovered. This includes the name, email, and any courses allocated to that account.

Logging in to British Safety Training
I have purchased the health and safety training but I am unsure about the next steps.

Great, you are ready to learn with British Safety Training! Simply log in to your account and you will see your purchased health and safety courses in the "My Courses" section. Click on a course to begin your health and safety training. If you have any trouble, our friendly support team is here to help. Just email us at info@british-safetytraining.co.uk and we will get you sorted quickly!

I've forgotten my password
No worries, it happens! Simply click Forgot Password, enter your email address, and we'll send you a secure link to reset it. Check your inbox (and spam folder, just in case) and you'll be back on track in no time.
I'm encountering difficulties while trying to complete my training.
We're sorry to hear that! Here's a quick fix that usually works:

1. Clear your browser cache (in your browser settings)
2. Close and reopen your browser
3. Log back in and try again

Tip: We recommend using Google Chrome for the best experience.

Still having trouble? We're here to help. Email us at info@british-safetytraining.co.uk and we'll get you sorted right away.
Certification & Assessment - Health and Safety Courses
When will I receive my Manual Handling Certificate?
After you pass the assessment, your Manual Handling Certificate is issued instantly. It will be emailed to you and available for download from your British Safety Training account, a fast, convenient Manual Handling Certificate Online process.
What is the pass mark for the assessment?
You need to score 80% or higher to pass the final assessment. The test is multiple-choice and based entirely on the course content. If you do not pass, you can retake the assessment as many times as needed at no extra charge. Review the training material and try again whenever you feel ready.
Am I allowed to retake the health and safety course or the final test if I fail?
Absolutely! Do not worry if you do not pass your health and safety course first time. At British Safety Training, you have unlimited attempts. Take your time to review the health and safety training materials and try again whenever you are ready. We want you to succeed with your safety courses online, and there is no extra charge for retakes.
How do I get my certificate, and what if I lose it?
Once you complete the course, you can immediately download a PDF version of your Manual Handling Certificate Online. Physical cards are not issued.

If you lose your certificate, you’ll have access to it for three years. Simply log in to your account and click Download Certificate on the homepage. Your Manual Handling Certificate (Manual Handling Cert) is also sent to your email.

If you've forgotten your login details, select Forgot Password on the homepage to reset access and continue your Online Manual Handling Course. Please check your spam or junk folder if you don't see the email.
Can I print my health and safety certificate after completion?
Yes, absolutely! All health and safety course certificates from British Safety Training can be printed. After completing each health and safety course, we send your certificate immediately via email. You can also find and download it anytime from your personal account. Simply download the PDF and print your health and safety training certificate whenever you need.
Are your health and safety courses available in multiple languages?
Our health and safety courses at British Safety Training are currently in English, but we have designed them to be welcoming and easy to follow for learners from every nationality. Each health and safety course uses clear videos, graphic illustrations, simple images, and easy-to-read text, so you can learn comfortably at your own pace. Our CPD-accredited health and safety training fully meets HSE requirements, with certificates recognised across the UK and Europe, and beyond. If you have any questions about accessibility for our safety courses online, we are always happy to help!
Accreditation & Legal Requirements
Is the Manual Handling Course accredited?
Yes. The Manual Handling Course by British Safety Training is CPD Certified, RoSPA Assured and developed by qualified instructors. Training content aligns with HSE guidance and UK law for recognised certification nationwide.
Do employers accept online Manual Handling Certificates?
Yes. Employers across the UK and Europe widely accept online Manual Handling Certificates. Our courses are CPD Certified and RoSPA Assured, which means your certificate carries the same weight as classroom-based training. Thousands of businesses already trust British Safety Training certificates for their workforce compliance.
Is Manual Handling Training legally required in the UK?
Yes. Under the Manual Handling Operations Regulations 1992, employees who lift, carry or move loads must complete accredited Manual Handling Training. Our Online Manual Handling Course helps organisations across the UK meet these legal requirements.
Recognition & Benefits - British Safety Training
Why choose British Safety Training?
British Safety Training is a trusted health and safety training provider serving learners across London and all of the UK. Our health and safety courses are HSE-aligned, CPD Certified, and RoSPA Assured. We pride ourselves on offering fast, flexible safety courses online with instant certification, friendly support available 24/7, and a simple, straightforward health and safety training experience. Thousands of happy learners and employers trust British Safety Training for their health and safety courses, and we would love to help you too!
What health and safety courses do you offer?
British Safety Training offers a wide range of accredited health and safety courses including: Manual Handling, Fire Safety, Fire Warden/Marshal, Working at Heights, Abrasive Wheels, Asbestos Awareness, First Aid, PPE (Personal Protective Equipment), HACCP Food Safety, and Office Health & Safety. All our health and safety training courses are fully online safety courses available 24/7, and come with instant certification upon completion of each health and safety course.
Is the health and safety training suitable for all industries and job types?
Absolutely! Our health and safety courses at British Safety Training are designed for all industries: healthcare, construction, hospitality, retail, office environments, warehousing, and more. Whether you work in London or anywhere in the UK, our health and safety training provides compliant knowledge that employers recognise and value. Our safety courses online work for every profession.
Can my child (under 18) take your health and safety courses?

Yes, absolutely! Our health and safety courses at British Safety Training are accessible and recommended for all ages. We believe health and safety knowledge is essential for everyone, and we are delighted when young people learn these important life skills early through our safety courses online.

Our health and safety training covers valuable knowledge that benefits everyone: how to lift objects correctly to prevent injuries, fire safety and what to do in emergencies, workplace safety practices, how to use protective equipment, and much more.

With engaging videos, graphics, and easy-to-follow content, our health and safety courses help build a foundation for a safe and healthy lifestyle. These are important life skills that will serve them well throughout their education, career, and everyday life! Start learning today with British Safety Training.

How can I contact the British Safety Training support team?
British Safety Training is here to help! You can reach our friendly support team by email at info@british-safetytraining.co.uk. We are available 24/7, around the clock and typically respond within a few hours. No question about our health and safety courses or health and safety training is too small. We are always happy to assist with your safety courses online!
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